We always test all our products carefully, but you will also get a generous warranty when purchasing our products


Ground Floor, Block C

Grayston Ridge Park

144 Katherine Street



Telephone: +27114447099/+27832449178

Authorised Importer and Distributor of Asko appliances in South Africa and SADC


All Asko appliances sold in South Africa carry a 7 year warranty, subject to the terms and conditions as detailed below:

The conditions below describe the prerequisites and scope of our warranty. We provide warranty cover for Asko appliances subject to the following conditions:

1. In accordance with the under-mentioned conditions (items 2 - 7), we will rectify defects affecting the appliance which are clearly attributable to material and/or manufacturing faults, provided they are reported immediately after being identified, and within 60 months of the date of purchase (the“Warranty Period”).

2. The warranty will not extend to damage caused by acts of negligence, insect infestation and/or wilful damage.

3. Where appliances have been installed on boats:-

3.1. If the electricity is supplied from land (i.e. in the case of house boats) then these warranty conditions apply.

3.2. If the electricity on the boat is generated by its engine then these warranty conditions will not apply.

4. The warranty will not extend to fragile items such as glass or cosmetic parts or consumable items such as light-bulbs.Warranty liability will not be triggered by minor variances from nominal features which are of no significance to the appliance's value or fitness for purpose, or damage caused by the chemical or electrochemical effects of water and generally by exceptional environmental conditions, inappropriate operating conditions, or the appliance having come into contact with unsuitable materials. Likewise, no warranty liability will be accepted if the defects stem from transport damage for which we are not responsible, improper installation and assembly, improper use, to also include where an appliance has been used in a non-domestic environment, poor maintenance or failure to observe operating or assembly instructions.

5. We reserve the right to invalidate the warranty: -

If repairs or other interventions are performed by persons not authorised by us to take such action, or if our appliances are fitted with non-original spare parts, extras or accessories; 

or in the event of physical or verbal abuse towards any member of staff.

6. Warranty provision will be free of charge and we will decide whether this will take the form of a repair or the replacement of the appliance. Small appliances or vacuum cleaners that can reasonably be transported or posted may need to be handed over or shipped to our customer service centre. All other appliances will be repaired on site. A purchase receipt must be presented in each case. Replaced parts pass into our ownership.

7. In the event of a replacement appliance being supplied, we reserve the right to charge an appropriate monetary offset in respect of the period of use already enjoyed.

8. The provision of services under warranty neither extends the term of the warranty nor sets in motion a new Warranty Period. The Warranty Period for spare parts fitted ends with the expiry of the warranty on the appliance as a whole.

9. Other claims in respect of compensation for consequential loss are excluded, except where such liability is legally mandatory.

10. Faults and problems originating from the following are not covered by this warrantee:

10.1. Improper installation, e.g. non-compliance with relevant safety standards and written operating and installation instructions

10.2. Improper use and operational demands, such as the use of unsuitable detergents or chemicals

10.3. A machine purchased outside of South Africa and which may not be suitable for use or may be subject to restrictions on use on account of variant technical specifications

10.4. External factors such as damage caused through transportation, impact and jolting, inclement environmental conditions or natural phenomena

10.5. Repairs or modifications not performed by service agents trained and authorised by Afrishield

10.6. The use of non-genuine Asko spare parts or accessories which have not been authorised by Afrishield

10.7. Parts subject to wear and tear, such as light bulbs, etc.

10.8. Defects resulting from fluctuations in power supply conditions which exceed the tolerances stated by the manufacturer

10.9. Failure to perform cleaning and care work in compliance with the operating instructions these warranty conditions apply to appliances purchased in South Africa.